Question 1

Will my franchisees actually use it?

Accepted Answer

It's the question every franchisor asks first — and the answer is built into the product. Franchise.Family is designed for the people doing the work: a PWA that runs on the phone already in their pocket, with training delivered natively in their own language, not through clunky corporate software. Points, badges, weekly leaderboards, and a reward store turn training into a habit instead of a chore. The Network Health Dashboard shows you exactly who's active, who's falling behind, and which locations need a nudge — so you can intervene in week one, not quarter three.

Question 2

How long does it take to set up?

Accepted Answer

You can launch Franchise.Family in a single day. We help you load your first training courses and configure your location structure — your franchisees start training immediately.

Question 3

We already have separate tools for training, audits, and tasks. Why replace them?

Accepted Answer

Most franchisors we talk to are running three or four separate tools — an LMS here, a checklist app there, a spreadsheet for audits, chats and group threads for comms. That stack carries three hidden costs: duplicate data entry, fragmented reporting across disconnected systems, and — worst of all — your franchisees juggling four logins, which is where adoption quietly dies. Franchise.Family consolidates training, audits, gamification, task management, and franchisee communication into a single platform with one login per user. In most cases, the combined cost of the tools you're replacing is higher than a single per-location subscription — and you get franchise-specific features (Location Launch Control, 360° Quality Assessment, Gap Radar) that generic tools simply don't build.

Question 4

How does per-location pricing work?

Accepted Answer

You pay a flat monthly fee based on the number of franchise locations, with unlimited users. As your network grows, you simply move to the next tier. No per-seat surprises.

Question 5

What happens to pricing when we open new locations?

Accepted Answer

No surprise invoices. Pricing is based on your location count at contract start and moves to the next tier when you cross a threshold (10, 50, or 200 locations). Every tier price is visible on our pricing page — so when you sign your 15th or 51st franchise agreement, the new cost is exactly what you already expected. Enterprise contracts for 200+ locations include a growth clause that locks in your per-location rate for the full term.

Question 6

Are all features included in every plan?

Accepted Answer

Every plan includes the full core platform: training, audits, 360° Quality Assessment, gamification, analytics, mobile access, SSO, and unlimited users. What scales with your tier is white-label branding (Growth and up), custom integrations and API access (Scale and up), SLA with guaranteed uptime (Scale and up), and support level — from an Onboarding Sherpa (Starter) to a dedicated Customer Champion (Growth and up). See the pricing page for a full tier-by-tier breakdown.

Question 7

Can I migrate from spreadsheets or another platform?

Accepted Answer

Yes. Send us your existing documents, SOPs, and training materials — we'll load them into Franchise.Family for free as part of onboarding. Migration from another platform is supported on all plans.

Question 8

How can I try the platform?

Accepted Answer

Book a live demo — we'll walk you through every module tailored to your use case in 30 minutes. You'll also get access to a demo environment with pre-loaded franchise data to explore on your own.

Question 9

Can I create my own training courses?

Accepted Answer

Absolutely. The drag-and-drop course builder lets you create courses without any technical skills. Upload videos, documents, PDFs, or use AI to generate a complete course from a topic in minutes.

Question 10

What makes Franchise.Family different from generic LMS platforms?

Accepted Answer

Franchise.Family is purpose-built for franchise networks — not repurposed HR software. Location Launch Control, 360° Quality Assessment with Gap Radar, network leaderboards, and franchisee satisfaction surveys are features no generic LMS offers.

Question 11

What languages does the platform support?

Accepted Answer

Franchise.Family is available natively in English, Italian, and Spanish — with more languages coming soon. Every menu, button, and notification is fully localized — not AI-translated.

Question 12

Is there a mobile app?

Accepted Answer

Yes. Franchise.Family works as a PWA on any smartphone or tablet — no app store download required. On Growth, Scale, and Enterprise plans, the app is white-labeled with your franchise brand.

Question 13

Do you support Single Sign-On (SSO)?

Accepted Answer

Yes, on every plan — including Starter. Microsoft (Azure AD), Google Workspace, and SAML 2.0 are supported out of the box, which means any SAML-compliant identity provider (Okta, OneLogin, PingIdentity, or your own in-house IdP) works with a standard configuration. Enterprise clients can also request SCIM provisioning and custom IdP integrations as part of their deployment.

Question 14

Where is my data stored?

Accepted Answer

Your data is hosted on AWS with encryption in transit (TLS 1.3) and at rest (AES-256). We follow a 3-2-1 backup policy — three copies, two different storage types, one off-site — so your data is never a single failure away from loss. Production access requires multi-factor authentication, and the platform sits behind a web application firewall with DDoS protection. EU customers can choose data residency in Frankfurt or Ireland; US customers default to Virginia. Enterprise clients can request a dedicated cloud instance with a guaranteed 99.9% uptime SLA.

Plans & Pricing

Starter

Growth

Scale

More than 200 locations?

Frequently Asked Questions